surfanicluggage.com Returns Policy

Thank you for shopping at surfanicluggage.com. We want you to be completely satisfied with your purchase. If you are not entirely happy with an item, we are here to help you with a straightforward return, exchange, or repair process.

Returns & Exchanges
We accept returns and exchanges for most items within a specified period from the date of delivery, provided they are in new, unused, and original condition with all tags and packaging intact. This includes any protective covers, dust bags, and original boxes. Items that are personalized, marked as final sale, or damaged due to misuse are not eligible for return or exchange.

To initiate a return or exchange, please visit our Returns Center at surfanicluggage.com to start the process. You will need your order number and email address. Once your return request is submitted and approved, you will receive instructions and a prepaid return shipping label, if applicable. Items must be returned using the provided label and method.

Defects & Repairs
surfanicluggage.com products are built for durability. However, if you receive an item with a manufacturing defect or if it requires repair, please contact us. We stand behind the quality of our products and will work to resolve any legitimate issues, which may include repair, replacement, or other solutions based on our warranty terms and the nature of the problem. Please begin this process through our portal at surfanicluggage.com.

Refunds
After we receive and inspect your returned item, we will process your refund. The refund will automatically be issued to your original payment method. Please note that the time it takes for the refund to appear in your account can vary depending on your financial institution. Shipping costs are non-refundable unless the return is due to our error or a defective product.

Non-Returnable Items
Certain items cannot be returned for hygiene, safety, or customization reasons. These include, but are not limited to, items marked as “Final Sale,” used or damaged products, and products missing serial numbers or tags. Please review your order carefully.

General Conditions
We reserve the right to refuse a return or exchange if the product does not meet our return conditions. All return shipping for non-defective items may be subject to a fee, which will be deducted from your refund. For exchanges, we will ship the new item once the original is received. Returned items are your responsibility until they reach our warehouse. We recommend using a trackable shipping service and retaining your proof of postage.

For the most current information and to manage your return, please always refer to our official Returns Center at surfanicluggage.com.

This policy is subject to change without prior notice.